Troubleshooting

Helping you with any Email deliverability issues or communities that your email address is associated with.

Harrison Wieder avatar Michelle Salomon avatar Adi Rubin avatar
10 articles in this collection
Written by Harrison Wieder, Michelle Salomon, and Adi Rubin

How to Check a Member’s Notification Settings

Is a member not getting emails from your community all of a sudden? They want to receive more or less emails from your group?
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Written by Harrison Wieder
Updated over a week ago

Which browser should I use?

Mobilize is built and tested to work on Google Chrome. It may work in other browsers but these are not officially supported.
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Written by Harrison Wieder
Updated over a week ago

Mobilize on iPad, Microsoft Surface Pro and Tablets

Using an iPad or Tablet? Check out this article for the best experience
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Written by Harrison Wieder
Updated over a week ago

Known issues with Android App Notifications

If you are not getting notifications from our Android Mobile App, check out these tips
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Written by Harrison Wieder
Updated over a week ago

How to Reset Your Password

Keep you account secure by resetting your password
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Written by Harrison Wieder
Updated over a week ago

How to find or join my community

Use "Find Your Community" to locate and join or remove yourself from a community
Michelle Salomon avatar
Written by Michelle Salomon
Updated over a week ago

My emails are ending up in junk folders

How do I prevent this? Here are some tips and tricks for managers and members
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Written by Adi Rubin
Updated over a week ago

What is a Bounced Email?

When an email doesn't get through
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Written by Harrison Wieder
Updated over a week ago

How to retry and reactivate a bounced email

Here's how to take an email that was previously bounced and mark it as valid
Michelle Salomon avatar
Written by Michelle Salomon
Updated over a week ago

What is a Deferred Email Address?

When a recipient's mail server has temporarily refused delivery of a message
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Written by Adi Rubin
Updated over a week ago